Tech Equipment

Ticket Printer Troubleshooting Guide

  • Updated

Objective

This guide provides common troubleshooting steps for Toast receipt and ticket printers. Following these steps can help resolve most printer issues quickly and efficiently.

 

Top 3 troubleshooting tips for Toast receipt/ticket printers:

  1. Check paper
  2. Check cable connections
  3. Reset printer

 

 

If you still have issues after completing the 3 steps above, please submit a Tech Support ticket and include the printer's:

  • IP Address
  • MAC Address
  • SUBNET Mask

^ Having trouble finding these numbers?

 

Check Paper(video 0:06)

If your printer is out of paper, you will see a flashing red light next to the paper icon.

  1. Pull up on the release button to open the front of the printer.
  2. Remove the empty roll.
  3. Add the new roll with the paper coming off the top of the roll.
  4. Hold the end of the paper while you close the front of the printer.
  5. The paper light will stop flashing and you’re ready to print.

 

Check Cable Connections (video 0:30)

If your printer cables are loose, your printer may lose power or its internet connection.

  1. Place your finger under the back panel and pull gently to remove the back of the printer.
  2. Make sure the power cable is fully plugged in.
  3. Next, look for the green link light on the ethernet cable.
  4. If you don’t see a light, remove the cable and click it back into place.
  5. Wait for the link light to appear.
  6. Replace the back panel and you’re ready to print.

 

Reset Printer (video 1:06)

If you still have issues after you’ve checked the paper and cable connections, reset the printer.

  1. Press and hold the power button until the light turns orange.
  2. Wait 10 seconds.
  3. Press and hold the feed (triangle) button.
  4. While holding the feed button, press the power button.
  5. Once the first page begins to print, release the feed button.
  6. When you see the paper light flash red, press the feed button one more time.
  7. This discharges any printer jobs and resets the printer.

 

Get Device Info (video 1:48)

If you need to find your printer's IP address, MAC address, and SUBNET mask to submit a Tech Support ticket, follow the reset printer steps above. The first page that prints during the reset shows the printer's device information.